know that if you want to make the business booming business, but also need to store more customers to store. However, how can we make the store more customers, which has undoubtedly become a problem more shopkeepers worry. There are many marketers have suggested that if you want to let the store retain customers, give customers "kneel". So, retain customers really need to kneel?
remember this thing on the Internet: during a training session, a sales trainer introduces a kind of method to retain customers kneel. When you think of the customer to go, when you were hopeless, knelt down, it is called "kneel down transaction method". It is said that the world auto sales champion Mr. Gilad is very good use of this trick. If the lecturer is to use this approach, causing the operator to the customer’s attention, then this is understandable. But if it is really used in the business, "kneel transactions law" is tantamount to curry favour by claptrap.
compared to "kneel transactions law", there are more and more effective way for us to retain customers. In my own business experience, I used to take the initiative to warm the way to win the trust of customers. Now, with the increasing consumer demand, operators want to retain customers, we must start from two aspects of product quality and service quality. The quality of the product, that is, all the goods in the store will be regular channel purchase. Services, I would choose to use the door-to-door approach to retain customers, this approach seems simple, but many operators did not insist on down. Recently, I took advantage of this to open up their sales situation, to retain a lot of customers.
I live on the third floor of a more than and 70 year old woman, the body is also good, leg pain, walking a crooked crooked hard. Every time she comes to buy things, no matter how many, I will help her upstairs. To this end, the old woman was very moved, often when other customers in the shop praise my move. As long as there is something missing in her home, she will come to my house. On the surface, although I am more busy, tired, but the old woman gained recognition, keep a loyal customer. Gradually, my door-to-door service, virtually retain a lot of old customers.
each marketer can have their own business methods, how to retain customers, each person’s views will be different. In fact, only need to really consider from the customer’s point of view, the real ability to provide customers with high quality service, which will undoubtedly be able to retain customers to a greater extent. So, a lot of customer retention methods, as long as the quality of service can make customers feel, "kneel down" is not necessary.